Exchange Policy

At “n&n Designs Store”, we are committed to providing you with the highest quality products and ensuring your complete satisfaction with every purchase. As part of our dedication to customer happiness, we offer an exchange policy to accommodate your needs.

Exchange Eligibility

1.1. We accept exchanges within 24 hours from the date of delivery (no exchange after 24 hours).
1.2. To be eligible for an exchange, the product must be unused, in its original packaging, and in the same condition as received with the original receipt. Any product that shows signs of use, damage, or tampering may not be eligible for an exchange.

Exchange Process

2.1. To initiate an exchange, please contact our customer support team at Phone Number: +971 50 827 7380. Provide your order details and the reason for the exchange.
2.2. Once the exchange request is approved, you will receive further instructions on how to return the product. The customer is responsible for shipping the product back to the designated return address at their expense.
2.3. Items will be checked before exchange to assure our quality will always match our customer satisfaction.
2.4. Upon receiving and inspecting the returned product, we will process the exchange and send the new product to you.

Non-Exchangeable Items

3.1. Certain products may not be eligible for an exchange, including but not limited to:
a. Products that have been personalized, customized, or made-to-order according to your specifications.
b. Products with a seal or protective wrapping that has been opened or tampered with.
c. Downloadable digital products or services.
d. Gift cards or vouchers.

Damaged or Defective Products
4.1. In the rare event that you receive a damaged or defective product, please contact our customer support team immediately, providing details and photographic evidence of the issue.
4.2. We will assess the situation and, if appropriate, offer a replacement for the damaged or defective product.

Exchange Shipping Costs

5.1. If the exchange is due to a damaged or defective product or an error on our part, we will bear the return and exchange shipping costs.
5.2. For all other exchanges, including change of mind, the customer is responsible for covering the return and exchange shipping expenses.

Changes to the Exchange Policy

6.1. We reserve the right to modify or update this Exchange Policy at any time without prior notice. The updated Policy will be effective immediately upon posting on the Website.

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Phone Number: +971 50 827 7380

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.